The Level Enterprise Portal

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Information in Other Languages

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What is Subsidized Housing?

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Eligibility Criteria

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Programs Available by Referral

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Housing Listings

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Information for Aboriginal peoples

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Information for Seniors

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Information on Emergency Shelters

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Frequently Asked Questions

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Frequently asked questions

This section provides answers to questions most frequently asked by applicants. The questions are broken down into distinct categories. Clicking on the category heading will reveal the list of questions associated with that category. Select the appropriate question.

Housing Application Questions

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How are people chosen for housing?

When will I receive an offer of housing?

How will I be contacted about housing?

How much will I pay?

Are there other charges besides rent?

Rental Assistance Program

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What does or doesn't count toward the $100,000 asset ceiling?

Who is considered a dependent child?

Do I have to be off income assistance for any period of time before I can apply to the Rental Assistance Program?

If I begin to receive payments through the Rental Assistance Program will my application for subsidized housing be cancelled?

What municipalities are included in the Metro Vancouver Regional District (MVRD)?

Why am I not eligible for the Rental Assistance Program if I am on Income Assistance?

How is my information used and protected?

When will my rental assistance be effective?

What are the residency requirements?

How is the Rental Assistance subsidy calculated?

How is the rental assistance paid?

What if I haven't filed an income tax return?

I have not received my Notice of Assessment back from Canada Revenue Agency yet. Can I still submit my application?

What if I have children 19 years or older living with me who are not considered dependent or I share with someone who is not part of my immediate family?

My minor child (under age 19) has a part-time job; do I need to declare their income?

How will I know the status of my Rental Assistance Program application?

What happens if my income changes?

What happens if I go on income assistance?

What happens if I move or my rent amount changes?

What happens when my youngest child turns 19?

Do I declare my rental assistance on my annual income tax return?

Shelter Aid for Elderly Renters (SAFER) Questions

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How will I know that my SAFER application has been approved?

What amount of monthly income would make me ineligible to receive SAFER?

When will my SAFER subsidy be effective?

How is the SAFER subsidy paid?

What are the advantages of direct deposit?

What if I need to change my bank information or cancel direct deposit?

What if I am unable to or don't want to use direct deposit?

Do I ever need to reapply for SAFER?

I received a rent increase, what do I do?

I am moving, how do I get my subsidy transferred?

My income has changed; do I need to let you know?

Is there a minimum amount that SAFER will pay me?

How is the rent subsidy calculated if I pay room and board?

May I apply for the SAFER rent subsidy if I am in a Long Term Care facility or in a residence that is subsidized through another government agency?

My family sponsored me to come to Canada. Am I eligible?

Do I declare my SAFER subsidy on my annual income tax return?

When will I receive the increase to the heat allowance that came into effect on June 1, 2006?

Why are there different rent ceilings for different areas of the province?

What municipalities are included in the Metro Vancouver Regional District (MVRD)?

What are the citizenship requirements?